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    • Contact
Excellent - 5 Stars on Trustpilot
Cruise Routes

Meet the Team

Martin Johnson

Director

Laura Radford

Marketing Manager

Kasey Green

Cruise Consultant

Lewis Freeth

Marketing Executive

Charlie Mason

Cruise Consultant

Kayley Smithers

Cruise Coordinator

Sarah Johnson

CR:EW® Manager

Michelle Vincent

Product Executive

James Townsend

Sales & Commercial Manager

Kate Collacott

Cruise Coordinator

Sarah Shanahan

Cruise Consultant

Jane Coy

Cruise Consultant

Why book with us?

When you book with Cruise Routes, we want you to feel like you’re starting a life-long travel relatonship – not just booking a one-off adventure.

The more we get to know you, the more incredible destinations we can help you explore around the world – through our global network of leading cruise partners. And while we can’t ever guarantee you’ll see polar bears, the Northern Lights or pink dolphins – we can guarantee a few important things.

Personal
service

Our personalised service is built entirely around you. Quite literally, in fact. And the more we get to know you, the more personalised your experience becomes.

Dedicated
experts

Every client is paired with a dedicated Cruise Consultant and a Cruise Coordinator. Why two? We want you to feel known, not just looked after, with expert recommendations we’re sure you’ll love and thoughtful touches along the way.

Meaningful
loyalty

We believe loyalty should be a relationship-driven experience. That’s why you’ll become part of our CR:EW from your very first booking, immediately enjoying personalised benefits and rewards that go far beyond points.

Honest
guidance

We can’t guarantee you’ll see polar bears, the Northern Lights or pink dolphins. But we’ll put you in the best possible places to see them, and can guarantee it’ll be just as memorable, whatever unfolds.

Fix-first
approach

We know time is of the essence. So we adopt a ‘fix first, ask questions later’ policy, ready to help with every question, change or concern. If something changes, we’re straight on the phone sorting it out, not you.

Complete
peace of mind

Every booking is ATOL protected for your complete financial protection, and we’re consistently rated 5* by our clients for delivering on our promises of extraordinary adventures and personalised attention.

Explore the world with us, not just through us.

Even if you travel alone, you never feel alone. Our dedicated team is there throughout – from the first stages of planning to regular check-ins before, during, and after – making sure everything is as incredible as expected.

Not just because it’s our job. Because you’re part of our extended family, our community, our CR:EW. Also, because we’re travel-obsessed and really quite nosy.

Our team is here to guide you

Ready to start planning your next life-shaping adventure?

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Excellent - 5 Stars on Trustpilot

What our clients say

The best way to understand what it’s like to travel with us is to hear from the people who’ve done it.
These reviews reflect the journeys we’ve shared – and the relationships we’ve built along the way.

Trustpilot
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Cruise Consultants

At Cruise Routes, we believe cruising should be built around exploration – when time, access and perspective allow you to experience a destination more deeply, not just pass through it.

And we know that expert advice, personal care, and thoughtful attention to detail matter when planning journeys like these.

How to Contact Us
  • UK - 0203 924 8888
  • US/CAN - (844) 951-4866
  • enquiry@cruiseroutes.com
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Total peace of mind

Packages that include a flight element are financially protected by the ATOL scheme. The ATOL protection does not apply to all holiday and travel services. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL certificate, then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected.

For more information about financial protection and the ATOL Certificate visit: http://www.atol.org.uk

© Cruise Routes 2026. All rights reserved.

Suite 10, Millennium House, 21 Eden Street, Kingston Upon Thames, United Kingdom, KT1 1BL

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